Online Policies
Big Drop NYCAtt: Online Department
174 Spring Street
New York, NY 10012
tel. 212.343.3200 x215 fax 212.966.0799
Returns & Exchanges
By Mail - FREE
If you're making an exchange, we make it easy. Fill out the exchange portion of your RETURN FORM and mail your package to us. Once received, we will process your exchange and ship the new merchandise back to the original shipping address processed with your order. Any remaining balance will be issued in the form of a store credit.
Mail Exchanges to:
Big Drop Online Department
174 Spring Street
New York, NY 10012
UPS Groung Return Label - $10.00 Fee
Return/Exchange your item(s) by requesting a pre-paid RETURN LABEL. We will deduct a flat fee of $10.00 from your order refund for return postage. No worries, insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you do not use the pre-paid label, the $10.00 fee will not be deducted from your return.
Email your return label request to sales[at]bigdropnyc.com
In Store - FREE
Simply bring the receipt and credit card used when you placed the order to a sales associate at any one of our stores. The sales associate will provide you with a written receipt of your exchanged item. Any remaining credit will be issued as a store credit.
RETURNS
By Mail - FREE
If you're returning an item, we make it easy. Fill out the return portion of your RETURN FORM and mail you're package to us. Refunds will be issued in the form of store credit.
Mail Returns to:
Big Drop Online Department
174 Spring Street
New York, NY 10012
UPS Groung Return Label - $10.00 Fee
Mail your item(s) by requesting a pre-paid RETURN LABEL. We will deduct a flat fee of $10.00 from your order refund for return postage. No worries, insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you do not use the pre-paid label, the $10.00 fee will not be deducted from your return.
Email your return label request to sales[at]bigdropnyc.com
In Store - FREE
Simply bring the receipt and credit card used when you placed the order to a sales associate at any one of our stores. The sales associate will provide you with a written receipt of your return. No refunds. Store credit only.
Shipping & Handling
Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise.
- Ground
- 3 Day Select
- 2nd Day Air
- Next Day Air
Tracking Your Order
To track your shipment via UPS, refer to your order confirmation email for the UPS tracking number; then simply enter your tracking number on the UPS website at www.ups.com to track your order shipment.
Sales Tax
Items shipped within New York and Florida will be charged sales tax.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)